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Tata Consultancy CEO: Chatbots a year or two away from replacing almost all call center agents
The CEO of Tata Consultancy Services, a multi-national IT behemoth in the BPO industry headquartered in India, said that he thinks AI-powered chatbots are a “year or two” away from almost eliminating the need for first-level call center agents......»»
CCAP: Current credit card rate cap sufficient
The Credit Card Association of the Philippines said it fully supports the assessment process of the Bangko Sentral ng Pilipinas in adjusting or keeping the cap on credit card charges, adding that the current ceiling is sufficient......»»
ICTSI to build $800 million terminal in Batangas
International Container Terminal Services Inc., the listed ports giant led by tycoon Enrique Razon, has no desire of slowing down its domestic expansion, as it will invest $800 million to build a container terminal in Batangas......»»
FDI inflow down 17.5% in 10 months
The net inflow of foreign direct investments fell by 17.5 percent from January to October 2023, reflecting the adverse impact of persistent inflationary pressures and slowing global growth prospects on investor sentiment......»»
Call center agent injured in attempt to snatch her bag in Brgy. Mabolo
CEBU CITY, Philippines – A female call center agent sustained a small abrasion on her wrist after she resisted an attempted to snatch her bag by two men who were on a motorcycle. The incident happened early on Saturday morning as she was walking along S. Cabahug Street in Barangay Mabolo, Cebu City, Mabolo police.....»»
Doing better in your business
I have had the opportunity to offer business and personal advice to CEO’s of companies. Perhaps out of respect, these chief honchos call me “coach.” I have advised business owners of small, medium, and large enterprises. They also call me “coach.” I have been privileged to share ideas with senior officials of government entities and institutions. They call me an “executive coach.” .....»»
“Doomed to fail,” Marcos says of Duterte’s call for independent Mindanao
DAVAO CITY (MindaNews / 09 February) – President Ferdinand Marcos Jr. on Thursday night said the call of former President Rodrigo Duterte for a separate Mindanao is “doomed to fail” because it is “anchored on a false premise, not to mention a sheer constitutional travesty.” “I strongly appeal to all concerned to stop this call […].....»»
Nestle, Danone see price hikes slowing after years of sharp increases
LONDON/PARIS (Reuters) -Two of the world’s top consumer goods companies, Danone and Nestle, said on Thursday they will slow price increases in 2024 after two years of hikes that prompted many shoppers to seek cheaper alternatives for basic goods like yoghurt and coffee. But Danone, which owns brands including Evian and Badoit waters and Activia.....»»
Are you being spoofed? Here are telltale signs
Are you being spoofed? Here are telltale signs.....»»
Hotel101 signs merger deal
Hotel101 signs merger deal.....»»
Cebu FC signs Özata, Öztürk
Cebu FC signs Özata, Öztürk.....»»
Capitol signs deal to build 150-MW solar farm
Capitol signs deal to build 150-MW solar farm.....»»
Marcos signs No Permit, No Exam Prohibition Act
Marcos signs No Permit, No Exam Prohibition Act.....»»
Marcos signs into law the New Philippine Passport Act
Marcos signs into law the New Philippine Passport Act.....»»
3 Signs That Your Business is Doing Great
Ever found yourself wondering about your business’s true state? Let’s dive into less obvious signs quietly telling you it’s not just okay—it’s in a great spot. Beyond usual metrics, consider the vibe of your customer interactions. If there’s a genuine connection forming, it’s heartening. Think about the personal touch in your customer service and the […].....»»
Sri Lanka signs free trade pack with Thailand
Sri Lanka signs free trade pack with Thailand.....»»
NAIA passenger volume exceeds 8 million in 2 months
Air travel in the Philippines is showing signs of returning to pre-pandemic levels in 2024, as the Ninoy Aquino International Airport improved its passenger footprint by 13 percent in the first two months of the year......»»
Top rookie Holt claims PBA Player of the Week honors as Dyip on a roll
Stephen Holt is showing signs of the billing that made him the top overall pick of the PBA Rookie Draft......»»
Upskilling and upscaling
The Philippine economy is showing signs of improvement, and it’s an encouraging trend......»»
Philippines launches campaign to boost halal industry
MANILA, Jan. 23 (Xinhua) -- The Philippines on Tuesday launched a four-year plan to boost the halal industry, hoping to turn the country into a leading halal hub in the Asia-Pacific region by 2028. Philippine Trade and Industry Secretary Alfredo Pascual said the Philippine Halal Industry Development Strategic Plan "aspires to establish the Philippines as a customer-focused, collaborative, comprehensive, and comp.....»»