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Barbie and customer service
This happened last year. I was just reminded of it given the awards season in Hollywood. Little did I anticipate that a valuable lesson in customer service awaited me on a leisurely Saturday evening, just as I was settling down to enjoy the blockbuster hit “Barbie” with my wife and six children......»»
Globe reports steep 73.7% decline in blocked bank-related spam, scam SMS in 2023
The telecommunications company Globe has reported a significant 73.7% decrease in the number of blocked spam and scam SMS related to banks in 2023. This reduction is a result of the interception of 21.9 million bank-related fraudulent messages, a sharp decline from the 83.39 million messages blocked the previous year. Globe attributes this achievement to its proactive strategies and strong partnerships with major banks and financial institutions in the Philippines. The company has established anti-fraud alliances with the Bankers Association of the Philippines and individual players in the finance sector, enabling the sharing of data and intelligence to prevent and investigate fraud effectively. Anton Bonifacio, Chief Information Security Officer at Globe, emphasized the company's commitment to combating financial fraud and enhancing security measures for customer protection. Globe has invested approximately US$20 million to improve its spam and scam SMS detection and blocking system and operates a 24/7 Security Operations Center to filter out unwanted messages from both international and domestic sources. Despite certain limitations, Globe remains dedicated to customer protection and emphasizes the need for a unified approach in the fight against fraud. The company is focused on leveraging technology and strengthening alliances with key stakeholders to combat fraudulent activities. As Globe continues to advance its technologies and collaborations, it aims to provide a safer and more secure digital environment for its customers. For more information about Globe and its initiatives, visit www.globe.com.ph. (SPONSORED CONTENT).....»»
Consumer sentiment in PH improves slightly in Q1 2024
Consumer sentiment in PH improves slightly in Q1 2024.....»»
Consumer sentiment in Philippines improves slightly in Q1 2024
Consumer sentiment in Philippines improves slightly in Q1 2024.....»»
Honor, Nokia ink patent agreement for bigger innovations
Honor, Nokia ink patent agreement for bigger innovations.....»»
3 Signs That Your Business is Doing Great
Ever found yourself wondering about your business’s true state? Let’s dive into less obvious signs quietly telling you it’s not just okay—it’s in a great spot. Beyond usual metrics, consider the vibe of your customer interactions. If there’s a genuine connection forming, it’s heartening. Think about the personal touch in your customer service and the […].....»»
Davao Light pushes for paperless billing
The Davao Light and Power Co., Inc. (Davao Light) is advocating for paperless billing, citing its positive impact on the environment. Fermin Edillon, the head of the Reputation Enhancement Department at Davao Light, emphasized the company's large customer base and the significant paper consumption associated with traditional billing. He highlighted the environmental benefits of opting for paperless bills, urging Dabawenyos to consider this eco-friendly alternative. Despite the availability of paperless billing options, Edillon acknowledged that some still prefer traditional paper bills. However, Davao Light has enhanced its paperless bill services, offering options such as the MobileAP app for internet users and the Ebill text option for those without internet access. While promoting paperless billing, Edillon clarified that traditional paper bills will still be available. Residents expressed support for paperless billing, citing its convenience, but also emphasized the need for considerations, especially for those less proficient with technology. The push for paperless billing aligns with efforts to reduce environmental impact and enhance customer convenience......»»
Minister attending Australian data, digital meeting
Minister for Digitising Government Judith Collins is in Sydney to attend the first Data and Digital Ministers' Meeting of 2024. "This is a great opportunity to connect with our Australian counterparts and identify how we can work together on digital transformation," Ms Collins says. "Both our nations are looking into how advancements like AI and digital iden.....»»
BPI profit hits record high P51.7 billion in 2023
“The bank’s solid financial performance is a reflection of its strengthened customer franchise and deeper customer engagement which led to record volumes and market share gains in several businesses,”.....»»
Airspeed expands operations with the opening of a new healthcare facility
Airspeed expands operations with the opening of a new healthcare facility.....»»
Nikon acquires Red Digital Cinema, enters professional video market
Nikon Acquires Red Digital Cinema to Enter Professional Digital Cinema Camera Market In a strategic move to expand into the professional digital cinema camera market,.....»»
Philippines digital economy expands by 7.7 percent in 2023
The value of the Philippine digital sector went up by 7.7 percent to P2.05 trillion in 2023 from P1.9 trillion in 2022, according to the Philippine Statistics Authority......»»
Cibo expands outside Manila, opens branch in Metro Cebu
Cibo expands outside Manila, opens branch in Metro Cebu.....»»
Largest retail store expands home delivery in Davao
Largest retail store expands home delivery in Davao.....»»
Homegrown company expands product offering for Sinulog
Homegrown company expands product offering for Sinulog.....»»
PDIC now accepts digital payments through Land Bank of the Philippines’ Link.BizPortal facility
PDIC now accepts digital payments through Land Bank of the Philippines’ Link.BizPortal facility.....»»
Maya is '1 Digital Bank in PH
Maya now stands as the #1 Digital Bank in the Philippines, revolutionizing the industry with its unified payments and banking services on one digital platform. In 2023, Maya saw a remarkable increase in users, with 3 million depositors, more than double the previous year, and a deposit balance reaching PHP25 billion, a 69% increase from […].....»»
United Airlines expands global reach with new Cebu-Tokyo route
United Airlines, one of the largest carriers in the world, is launching non-stop flights from Cebu to Tokyo in July, marking another first for the operator shaking up the local aviation landscape......»»
GCash expands to South Korea
E-wallet giant GCash has added another Asian country to its reach, this time expanding to South Korea to serve the financial needs of Filipinos living and working there......»»
Global Dominion Joins The Fight Against Scammers and Fake Accounts
Before 2023 ended, Global Dominion reported a case of unauthorized use of the company’s name in what appeared to be a mobile application. This concern was brought up by a concerned individual via Global Dominion’s customer service and complaints division (CSC). The company then submitted a report to the National Bureau of Investigation’s (NBI) Cyber.....»»