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Barbie and customer service
This happened last year. I was just reminded of it given the awards season in Hollywood. Little did I anticipate that a valuable lesson in customer service awaited me on a leisurely Saturday evening, just as I was settling down to enjoy the blockbuster hit “Barbie” with my wife and six children......»»
PAGSS awarded by JDL Express of China for service excellence
Jiangsu Jingdong Cargo Airlines, a subsidiary of one of the biggest freighter and cargo operators, JDL Express of China, recently awarded the Philippine Airport Ground Support Solutions, Inc (PAGSS), its Ground Handling and Cargo Handling partner in Manila. The award was given in commemoration of its successful launch and excellence in service. The said award […].....»»
Globe reports steep 73.7% decline in blocked bank-related spam, scam SMS in 2023
The telecommunications company Globe has reported a significant 73.7% decrease in the number of blocked spam and scam SMS related to banks in 2023. This reduction is a result of the interception of 21.9 million bank-related fraudulent messages, a sharp decline from the 83.39 million messages blocked the previous year. Globe attributes this achievement to its proactive strategies and strong partnerships with major banks and financial institutions in the Philippines. The company has established anti-fraud alliances with the Bankers Association of the Philippines and individual players in the finance sector, enabling the sharing of data and intelligence to prevent and investigate fraud effectively. Anton Bonifacio, Chief Information Security Officer at Globe, emphasized the company's commitment to combating financial fraud and enhancing security measures for customer protection. Globe has invested approximately US$20 million to improve its spam and scam SMS detection and blocking system and operates a 24/7 Security Operations Center to filter out unwanted messages from both international and domestic sources. Despite certain limitations, Globe remains dedicated to customer protection and emphasizes the need for a unified approach in the fight against fraud. The company is focused on leveraging technology and strengthening alliances with key stakeholders to combat fraudulent activities. As Globe continues to advance its technologies and collaborations, it aims to provide a safer and more secure digital environment for its customers. For more information about Globe and its initiatives, visit www.globe.com.ph. (SPONSORED CONTENT).....»»
Marcos Jr. at PNP command conference: Not a loyalty check
It was not a loyalty check but an admonition to strengthen focus on addressing criminality, the country’s national police chief said yesterday of his first command conference with President Marcos at Camp Crame, amid rumors of destabilization attempts......»»
3 Signs That Your Business is Doing Great
Ever found yourself wondering about your business’s true state? Let’s dive into less obvious signs quietly telling you it’s not just okay—it’s in a great spot. Beyond usual metrics, consider the vibe of your customer interactions. If there’s a genuine connection forming, it’s heartening. Think about the personal touch in your customer service and the […].....»»
Making the switch
Brand loyalty is a major goal for companies that intend to stay in the game for a long, long time. Building a loyal customer base ensures the company’s sales and profitability, which could ultimately result in longevity of the corporate entity......»»
BPI profit hits record high P51.7 billion in 2023
“The bank’s solid financial performance is a reflection of its strengthened customer franchise and deeper customer engagement which led to record volumes and market share gains in several businesses,”.....»»
Davao Light pushes for paperless billing
The Davao Light and Power Co., Inc. (Davao Light) is advocating for paperless billing, citing its positive impact on the environment. Fermin Edillon, the head of the Reputation Enhancement Department at Davao Light, emphasized the company's large customer base and the significant paper consumption associated with traditional billing. He highlighted the environmental benefits of opting for paperless bills, urging Dabawenyos to consider this eco-friendly alternative. Despite the availability of paperless billing options, Edillon acknowledged that some still prefer traditional paper bills. However, Davao Light has enhanced its paperless bill services, offering options such as the MobileAP app for internet users and the Ebill text option for those without internet access. While promoting paperless billing, Edillon clarified that traditional paper bills will still be available. Residents expressed support for paperless billing, citing its convenience, but also emphasized the need for considerations, especially for those less proficient with technology. The push for paperless billing aligns with efforts to reduce environmental impact and enhance customer convenience......»»
Korean star Song Kang sasabak na sa military service simula Abril
NAKATAKDANG simulan ng sikat na Korean star na si Song Kang ang kanyang mandatory military service sa susunod na buwan. Ang balita ay kinumpirma mismo ng Korean media outlet na Soompi sa pamamagitan ng inilabas na pahayag ng talent agency ng aktor na Namoo Actors. “We express deep gratitude to the fans who always show.....»»
Minglanilla parishioners express concern over church renovations
Minglanilla parishioners express concern over church renovations.....»»
Eastern Communications activates submarine cable PDSCN ‘Express Route’
Eastern Communications activates submarine cable PDSCN ‘Express Route’.....»»
How can you freely express your gratitude to God through your emotions today?
How can you freely express your gratitude to God through your emotions today? How might you make others feel comfortable about sharing their tears?.....»»
Palawan Pawnshop - Palawan Express Pera Padala and Philippine Veterans Bank seal partnership for cash withdrawal services
Palawan Pawnshop - Palawan Express Pera Padala and Philippine Veterans Bank seal partnership for cash withdrawal services.....»»
Check if your jeepney, UV Express route will still exist by February 1
There are 395 jeepney and 108 UV Express routes that could be wiped out in Metro Manila by February 1. Check this database to see if your route is one of them......»»
Amateur takes charge in American Express; Hoey falls short
Amateur Nick Dunlap upstaged some of the world’s top players with a solid, eagle-spiked 12-under 60 as he seized a three-stroke lead over Sam Burns after three rounds of the American Express in La Quinta, California Saturday (Sunday Manila time)......»»
Zach Johnson fires 62, leads American Express with Alex Noren
(Photo credit: Ray Acevedo-USA TODAY Sports) U.S. Ryder Cup captain Zach Johnson ripped off six straight birdies amid a 10-under-par 62 and is tied with Sweden's Alex Noren for the lead after one round of The American Express on Thursday in La Quinta, Calif. Johnson and Noren each played their first rounds at La Quinta Country Club, one of three courses used for this week's tournament. Players will also play a round at P.....»»
Zach Johnson fires 62, leads American Express with Alex Noren
(Photo credit: Ray Acevedo-USA TODAY Sports) U.S. Ryder Cup captain Zach Johnson ripped off six straight birdies amid a 10-under-par 62 and is tied with Sweden's Alex Noren for the lead after one round of The American Express on Thursday in La Quinta, Calif. Johnson and Noren each played their first rounds at La Quinta Country Club, one of three courses used for this week's tournament. Players will also play a round at P.....»»
Hoey sizzles with solid 63, trails by one in American Express golf tilt
Filipino PGA Tour rookie Rico Hoey, who missed the cut in the Sony Open in Hawaii last week, put himself in strong contention after 18 holes of the American Express......»»
China s Lin keen to emulate Yuan at The American Express
Aspiring Chinese golfer Yuxin Lin hopes to eclipse the stars in The American Express in La Quinta, California starting on Thursday as he seeks to maintain his learning curve in the game after joining the professional ranks last year......»»
Global Dominion Joins The Fight Against Scammers and Fake Accounts
Before 2023 ended, Global Dominion reported a case of unauthorized use of the company’s name in what appeared to be a mobile application. This concern was brought up by a concerned individual via Global Dominion’s customer service and complaints division (CSC). The company then submitted a report to the National Bureau of Investigation’s (NBI) Cyber.....»»